A : To combat escalating credit card fraud, all orders are now processed by human beings.
You will receive a key within 24 hours, though typically much faster during CDT business hours.

A : Be sure to check your junk email folder. It is very common for registration emails to end up there. This can easily be avoided by adding the following to your Address Book:

A : Contact support from the email address used for the purchase, and we will re-send your key.

A : Sorry, but no. PRIME is sold only as a massive, complete set. While some effects can come in handy by themselves, PRIME is designed to perform in a modular paradigm. Possessing only a few effects would deprive you of this powerful feature. Besides, PRIME can easily pay for itself with one project.

A : If you are running Jaguar, copy the installer file to your desktop, then launch it from there.

A : No. Your license entitles you to install PRIME on a primary machine, and a laptop operated by the license holder for non-simultaneous use. You are required to purchase additional licenses for additional users. If you abuse your license, your serial number may be deactivated.

A : PRIME will not work at all until it has been activated. Simply launch 'Activate PRIME' to activate your PRIME plug-ins.

A : Two words: Public Domain. The majority of the high-end work being done with PRIME is copyrighted, and we're unable to display it.